Making Strong Connections
The connection between our staff and each client is paramount. Our team of staff do not judge, embarrass, or talk down to clients at any point and they would never want to. We believe that the trust required to talk honestly about extremely personal issues such as your traumatic experiences or addiction issues cannot be built within unnecessarily restrictive, mean-spirited, and intimidating treatment environments.
We are committed to excellence and have the independently proven, long-term track record of providing residential mental health care. For us, it is of utmost important to know when scientific research supports new treatments, what other residential mental health programs in North America offer, and what our clients tell us they need from us or what we could do better. We attempt to exceed the already high standards of Accreditation Canada and use those standards to drive our continuous efforts to improve.
Our collective background in generic mental healthcare before addiction treatment led us to become accustomed to our provincial health authority’s focus on the human rights and dignity of residential healthcare patients, ensuring they are never violated for any reason. So when we first started treating addiction clients in 2004, we were horrified at the indignities clients with addictions experienced. We’ve been lucky enough to find clinical leaders who do not tolerate mistreatment of any client at any time and believe that it’s malpractice to shame and humiliate patients.
We can’t think of another healthcare treatment that is as much of a mystery to people as an addiction treatment facility. Businesses in the addiction treatment field are particularly secretive about what they are doing in regards to the care and therapeutic treatment of clients and what type of person is actually providing that care. We, however, are committed to transparency in our relationship with our clients. With us, clients will always receive transparency about the different routines inside the facility, the reasons we provide the types of care we do, the evidential proof we use to show that our care is going to be helpful, and the rules clients can expect (and the rationale behind those rules).