Chat with us, powered by LiveChat

By Air


Travel Assistance in Vancouver

Sunshine Coast Health Center provides complimentary * travel assistance for all clients arriving at the Main Terminal in Vancouver (YVR also known as Vancouver International Airport). It is important to note that all flights to Powell River originate out of the South Terminal, a 10 minute drive from the Main Terminal (see map).

Upon arrival at the Main Terminal, you will be met by a Sunshine Coast Vancouver Airport Travel Assistant who will drive you and your baggage to the South Terminal for your flight to Powell River. The Sunshine Coast Vancouver Airport Travel Assistant will be holding an 8 ½” x 11″ sign with the words “Powell River” for easier identification.

(*) Note: travel assistance is complimentary to new clients. A fee will be applied to returning client. Call Admissions toll-free at 1(866) 487-9010 for details.

Back to Top

Vancouver Terminal Info for Flights from within Canada

The Sunshine Coast Vancouver Airport Travel Assistant will meet you at the baggage carousel assigned to your airline and flight arriving at Vancouver Airport, Domestic Terminal. Please wait near the baggage carousel after retrieving your baggage. If you must make a phone call, have a cigarette or use the washroom please return to the baggage carousel area as soon as possible. Time for a meal or beverage will be available before your departure from the South Terminal.

The Sunshine Coast Vancouver Airport Travel Assistant will accompany you and your baggage to the company vehicle for the 10-minute drive to the South Terminal.

Call Admissions toll-free 1-866-487-9010 if your wait at the baggage carousel exceeds 10 minutes.

Back to Top

Vancouver Terminal Info for Flights from USA or International

All air passengers originating from the USA or International will disembark at the Vancouver Airport, International Terminal. International passengers arriving in Vancouver must first gather their baggage, then clear Canada Customs & Immigration (now known as Canada Border Services Agency) before the Sunshine Coast Vancouver Airport Travel Assistant can provide further assistance.

The Border Services officer will ask to see identification (see Documentation Requirements for Visitors to Canada below) and will ask the purpose of your visit to Canada. Sunshine Coast Health Center recommends that you tell the officer that you are here for addiction treatment. If the officer asks how long you will be staying in Canada, advise him that your maximum stay will be for 90 days. If the officer requires additional confirmation that you are here for addiction treatment, provide the letter of confirmation issued to you by Sunshine Coast Health Center or the cell phone number for the Sunshine Coast Vancouver Airport Travel Assistant. The cell number will be provided to you by the Admissions Coordinator during registration.

Once you have cleared Canada Customs and enter the arrivals lounge, the Sunshine Coast Vancouver Airport Travel Assistant will accompany you to visitor parking. From the parking garage, you and your bags will be shuttled to the South Terminal for your flight to Powell River via Pacific Coastal Airlines.

Back to Top

How We Will Find You When You Arrive in Vancouver

For Canadian arrivals, the Sunshine Coast Vancouver Airport Travel Assistant will greet you in Vancouver with a sign marked “Powell River.” If the Sunshine Coast Vancouver Airport Travel Assistant is not there when you arrive take a seat near the baggage carousel where you claimed your bag.

If you are arriving from the USA or overseas stay close to the native wood carving in the arrival lobby in the International arrivals terminal and look for your meet & greet representative with the “Powell River” sign. As a precaution, Sunshine Coast admission staff will also obtain a physical description of you and what you are wearing for easier identification.

Back to Top

Shuttling from Vancouver Main Terminal to South Terminal

If you do not wish to have a Sunshine Coast Vancouver Airport Travel Assistant, you can make the transfer from the Main Terminal to the South Terminal on your own by taking a cab or a courtesy shuttle bus.

A courtesy shuttle bus is available in front of both the Domestic and International Terminals.  This complimentary walk-on shuttle bus departs from the Arrivals level of both the Domestic and International Terminals every 20 minutes.

The Domestic Terminal Shuttle pick-up is outside Domestic Arrivals level 1. The Domestic Terminal Shuttle pick-ups will occur every 10, 30 and 50 minutes past the hour.

The International Terminal Shuttle pick-up location is outside the International Arrivals exit on level 2 and proceeds across two crosswalks (shuttle waiting area will be on the right). The shuttle will pick-up on a scheduled basis at the International Terminal every 5, 25 and 45 minutes past the hour.

There is a sign at both of these locations that is clearly marked ‘South Terminal.’ If unsure of connection time, please make use of the Courtesy Shuttle phones that are located on the hotel boards inside both the Domestic and International Airport Terminals on the Arrivals Level.

It is important to note passengers need to leave enough time to take a Shuttle to the South Terminal at least 30 minutes prior to their flight departure time. Depending on your flight connections it may be necessary for you to hire a taxi to ensure appropriate check-in time. Please make sure you have collected all of your baggage and belongings prior to boarding a shuttle or taxi to the South Terminal.

For the latest shuttle schedule information visit the South Terminal Shuttle Schedule on the YVR Airport website.

For a print out of information for transferring to the South Terminal see Terminal Transfers in Vancouver.

Back to Top


Travel Assistance During Layovers in Vancouver

If a delay is encountered that results in an overnight stay in Vancouver, the Sunshine Coast Vancouver Airport Travel Assistant will drive you in the company vehicle to a nearby hotel ¹. Your flight to Powell River will be rescheduled for the following morning. The Sunshine Coast Vancouver Airport Travel Assistant will meet you at your hotel prior to departure and bring you back to the South Terminal for your rescheduled flight.

If there is a layover in Vancouver while waiting for your flight to Powell River the Sunshine Coast Vancouver Airport Travel Assistant may also help you purchase last minute personal items, grab a meal, or a quick driving tour of some local points of interest ². To ensure a hassle-free connection, the Sunshine Coast Vancouver Airport Travel Assistant will stay with the client until the boarding call for the Pacific Coastal flight is announced.

(1) Client will be responsible for all hotel accommodation, room charges and applicable taxes. Sunshine Coast Health Center reserves the right to limit travel assistance to an establishment within a reasonable driving distance from the South Terminal.

(2) these services are provided at the discretion of the Sunshine Coast Vancouver Airport Travel Assistant. Time restrictions or the condition of the client may preclude these layover provisions.

Back to Top

Hotels near the Airport in Vancouver

The following list of hotels located near the Vancouver Airport is provided in the event that a layover in Vancouver is required due to inclement weather or late arrival. The hotels listed are located within a 10 minute drive of the Vancouver Airport.

Some of these hotels provide shuttle bus service but please note the shuttle bus service is only provided to and from the Main Terminal. Therefore, passengers are recommended to call for taxi service to get to the South Terminal if flying to Powell River.

Sunshine Coast Health Center may hold a room with company credit card but client will be responsible for making payment at time of check-in.

Pacific Gateway Hotel
3500 Cessna Drive
Richmond BC V7B 1C7
Phone: (604) 278-1241
Toll-Free: 1 (866) 382-3474
Note: No scheduled shuttle service, but will transport guests to airport free-of-charge.

Holiday Inn Express Vancouver Airport
9351 Bridgeport Road
Richmond BC V6X 1S3
Phone: (604) 273-8080
Toll-Free: 1 (877) 273-8080
Note: Has reasonable rates, airport shuttle, convenient to Airport. Relatively new hotel.

Sandman Hotel Vancouver Airport
3233 St. Edwards Dr
Richmond BC V6X 3K4
Phone: (604) 303-8888
Toll-free: (800) SANDMAN (726-3626)
Note: Has reasonable rates, convenient to airport, good restaurant (Moxies). A recommended hotel.

Other Hotels

Abercorn Inn (Best Western)
9260 Bridgeport Road
Richmond BC V6X 1S1
Phone: (604) 270-7576
Toll-free: (800) 663-0085
Note: Convenient to the airport with a good restaurant.

Comfort Inn Vancouver Airport
3031 No.3 Road
Richmond BC V6X 2B6
Phone: (604) 278-5161
Toll Free: (800) 663-0974

Days Inn Vancouver Airport
2840 Sexsmith Road
Richmond BC V6X 2H3
Phone: (604)207-8000
Toll-Free: 1 (800) 653-3595

Executive Airport Plaza
7311 Westminster Hwy.
Richmond BC V6X 1A3
Phone: (604) 278-5555
Toll Free: (888) 388-EXEC (3932)

Four Points by Sheraton
8368 Alexandra Road
Richmond BC V6X 4A6
Phone: (604) 214-0888
Note: This is a new hotel but is a little further drive than some of the other hotels listed.

Hampton Inn Vancouver Airport
8811 Bridgeport Road
Richmond BC
Phone: (604) 232-5505
Toll-Free: 1 (800) 488-0101

Hilton Vancouver Airport
5911 Minoru Blvd
Richmond BC V6X4C7
Phone: (604) 273-6336
Note: A high-end hotel convenient to the South Terminal. Has airport shuttle to main terminal but not to South Terminal.

Holiday Inn Vancouver Airport
10720 Cambie Road
Richmond BC V6X 1K8
Phone: (604) 821-1818
Toll-free: (888) 831-3388

The Westin Wall Centre Vancouver Airport
3099 Corvette Way
Richmond, BC V6X 4K3
Phone: (604) 303-6565
Toll-Free: 1 (866) 932-7742

La Quinta Inn Vancouver Airport
8640 Alexandra Road
Richmond BC V6X 1C4
Phone: (604) 276-2711
Toll-Free: 1 (800) SLEEPLQ (753-3757)

Quality Hotel Vancouver Airport South
7228 Westminster Hwy
Richmond BC V6X 1A1
Phone: (604) 244-3051
Toll Free: (877) 244-3051

Radisson President Hotel & Suites Vancouver Airport
8181 Cambie Road
Richmond BC V6X 3X9
Phone: (604) 276-8181
Toll-Free: 1 (800) 967-9033
Note: Located right in the heart of Richmond’s Asian shopping district.

Ramada Inn Hotel Vancouver Airport
7188 Westminster Highway
Westminster & Alderbridge Way
Richmond BC V6X 1A1
Phone: (604) 207-9000
Toll-Free: 1 (800) 854-9517

Sheraton Vancouver Airport Hotel
7551 Westminster Hwy.
Richmond BC V6X 1A3
Phone: (604) 273-7878
Toll Free: 1 (888) 627-8291
Note: Convenient to airport. Shuttle bus available. Good restaurant.

Vancouver Airport Marriott Hotel
7571 Westminster Highway
Richmond BC V6X1A3
Phone: (604) 276-2112
Toll-free: (877) 323-8888

For a print out of hotels in Vancouver visit Vancouver Airport Hotels.

Back to Top


Travel Assistance in Comox

Travel assistance has now been extended to Comox for WestJet flights from Canadian cities. Contact us for further details.

Back to Top


For Canadians

All passengers (Canadians, Americans, or overseas visitors) are required to have government-issued photo identification in order to board commercial flights within Canada. Government-issued photo ID includes a drivers license, or provincial issued photo ID or passport.

For more information, visit Passenger Protect Program which is a Transport Canada aviation security initiative.

Back to Top

For Visitors to Canada

Overseas visitors must have a valid passport and, depending on the country, may require a visa. For visitors from the United States refer to the Travel from USA section.

Back to Top


Clients will be greeted by a driver at the airport in Powell River and shuttled directly to Sunshine Coast Health Center. The meet & greet representative in Vancouver will forward a description of the client to the driver in Powell River to facilitate the client’s arrival.

Back to Top


Air Travel Contacts

Canada Border Services Agency – for information on entering Canada call 204-983-3500 or 506-636-5064.

Pacific Coastal Airlines – call toll-free 1-800-663-2872 or in Vancouver 604-273-8666 for further information on the Pacific Coastal courtesy shuttle service.

Sunshine Coast Health Center – call toll-free 1-866-487-9010 for travel assistance. To reach the meet & greet representative upon your arrival contact Daniel Jordan at cell 604-789-0371.

Vancouver International Airport (YVR) – For assistance upon arrival in Vancouver with baggage, shuttle services, etc. call 604-207-7077 or look for a “green-coat” volunteer in the terminal.

Back to Top

A Print-out You Can Take With You

An air travel quick print-out is available to take with you on your trip that includes much of the information you see on this web page.


Driving From the USA to the Airport in Vancouver

While a Sunshine Coast Health Center meet & greet representative is available to meet clients at the USA-Canada border, the following directions are provided for those that would prefer to make the drive without travel assistance. Please note that your destination is the South Terminal and not the Main Terminal at Vancouver Airport.:

  • Take I-5 NORTH to Exit 275 onto WA-543 North (have your identification ready)
  • WA-543 becomes 176 St. in Canada
  • Head NORTH on 176 St. to the first set of lights – 8th Avenue and turn LEFT
  • Merge RIGHT onto Provincial Route 99 N and go NORTH through Massey Tunnel
  • Take the Steveston Highway exit – EXIT 32 – (your first exit after the tunnel) and stay in the left lane once you are on the exit
  • Turn LEFT at the set of lights onto Steveston Highway
  • Go WEST on Steveston Highway to No. 2 Road (you will pass No. 5 Road, then No. 4 Road, then No. 3 Road, then Gilbert Road, then No. 2 Road)
  • Turn RIGHT heading NORTH on No. 2 Road (you will pass Williams, then Francis, then Blundell, then Granville, then Westminster then you will cross the No. 2 Road Bridge)
  • Turn LEFT at the first set of lights after the bridge onto Inglis Drive (McDonald’s will be on the left hand side)
  • Turn RIGHT on Cowley Crescent (Harbour Air terminal is on the left)
  • Find pay parking and enter South Terminal (taxi cabs will be parked out front)
  • Once inside South Terminal Building look for Pacific Coastal Airlines, Powell River check-in
  • Provide your confirmation number and show government-issued photo ID

If You Plan on Driving to Powell River from Vancouver

If you are planning on driving to Powell River from Vancouver please note it is a 4 hour drive since you need to take 2 ferries each with a 1 hour sailing time. See the travel directions by car section for more information.

Back to Top

Recent YouTube Videos


I can’t say enough good things about not just the counsellors, but the staff too. Everyone here is so willing to help and go that extra mile. Even though there may be 20 or 30 people here at a time, it feels it’s just you sometimes. I can really appreciate that, because I need it right now. I’m broken and I don’t need to be fixed, but I need to know how to have the tools to fix myself and that’s the biggest thing that they did here and I really appreciated that.

- Dylan

View All Reviews