Satisfaction Survey

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SATISFACTION SURVEY

Sunshine Coast Health Center strives to offer a collaborative, hassle-free experience for clients, their significant others (family members, partners), employers, and referring health professionals. If you have referred a client to Sunshine Coast Health Center, we need your help in understanding how well we have met your expectations. Please take a few minutes to answer the following brief survey:

1-Not true 2-Somewhat true 3-Moderately true 4-Very true 5-Completely true

STAGE 1 - ADMISSION

1. The admission staff clearly explained the program with complete and accurate information.

2. The admission procedure was hassle-free and was not time-consuming

3. The staff let me know when my client/significant other/employee arrived at the facility.

STAGE 2 - TREATMENT STAGE

4. I was satisfied with the updates provided on the progress of my client/significant other/employee.

STAGE 3 - DISCHARGE PLANNING

5. At the time of discharge, my client/significant other/employee was well prepared and knew what to expect upon his return to his home community.

6. The staff let me know when my client/significant other/employee was discharged.

OVERALL SATISFACTION

7. My client/significant other/employee was treated professionally, ethically and competently

8. I was included in the treatment process.

9. Overall, I am satisfied with the quality of service I was provided as a referral agent/significant other/ employee.

Please provide comments on what we did right or how we can continue to improve:

Your Name:

Organization:

Phone(required):

Email(required):

Name of Client:

Thank you for completing this survey and your patronage.

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