By Melanie Alsager
With the market crash of last week I was thinking about ways to further assure families that the money invested in a private treatment experience at Sunshine Coast is not a waste of precious resources. At Sunshine Coast Health Center we are always trying to provide the best value for our clients and their families. It is humbling to have substance-affected individuals and their families put so much faith in us and we do our best not to disappoint them by always looking for ways to enhance our program, facility and staffing component.
For the past year, we have made significant enhancements to both the clinical program and facility amenities. In fact, I believe that we are now approaching a level of quality that we scarcely could have imagined when we opened in 2004.
Clinical Enhancements and New Amenities at Sunshine Coast
The past year at Sunshine Coast has been on change and significant enhancements. These enhancements extend to both the clinical program and the overall treatment experience. For example:
- our treatment program is becoming increasingly evidence-based
- counsellors are now masters level therapists
- free weekend refresher stays for alumni
- flexible, more affordable relapse prevention services for alumni
- enhanced family and couples services with the full-time appointment of Cathy Patterson-Sterling as Director of Family Services
- enhanced biopsychosocial services (physical assessments, personal fitness programs, etc.) with the full-time hiring of Kye Taylor, kinesiologist
- enhanced alumni services with the full-time appointment of Darren Nivens as Alumni Coordinator
- a new wing complete with additional space for group activities (lounge, group therapy), accommodation (8 new bedrooms upstairs), and recreation (including the opening of an indoor lap pool in November)
- a newly-landscaped campus
Item 4 from this list is worth special mention: flexible, more affordable alumni services.
More Options for Alumni Means Long-Term Value For Families
A few months back, Daniel Jordan (Sunshine Coast General Manager) and I talked about making lifetime commitments to our clients. This commitment involves a multitude of free support services including online and telephone counseling, family programming and weekend visits. We know that any client who continues to work with us can find the answers he needs to maintain abstinence, healthy relationships, and improved quality of life.
One way that I felt we could improve our offerings was to offer a more flexible relapse stabilization program. Typically, private treatment centers require their relapsing clients to return for another full treatment stay – often 42 days or longer. However, at Sunshine Coast, we find that returning clients often have the basics and their needs are more specific so a shorter stay is often sufficient. Furthermore, the additional expense of a second 42-day stay can create unnecessary hardship when a short-term follow-up could have sufficed.
At Sunshine Coast, we have offered a shorter 30 day program for our alumni at a reduced rate for more than 2 years. In the fall of 2007 we added a 7 day rapid stabilization for clients who had a short relapse so that they could quickly get back to their families and careers. Many of our alumni take advantage of these relapse prevention services and can refocus their recovery for less than half the price of what it would cost at other centers.
It’s this commitment to a lifetime of care with very inexpensive and short relapse program opportunities that creates real value for our clientele. Families can now access shorter, more affordable treatment that has a length of stay appropriate for the individual needs of the client.
Many of our alumni have successfully bounced back from a short relapse with little more than a week or two of relapse prevention work. These alumni seem to know when they have had enough time in the center and when additional therapy has met their personal recovery goals. It is this trust that they know themselves and their recovery needs that increases their confidence in their recovery work and enables them to move forward with fewer, less intensive, and shorter-duration relapses.
Conclusion
In these economically uncertain times, we at Sunshine Coast are committed to increasing value when it comes to residential drug and alcohol treatment. That means not only making treatment more effective, it also means providing flexible and affordable “refresher” programs for alumni. In the end, it is a treatment center’s long-term commitment to clients and their family members which separates real value from a quick sale.
About the Author
Melanie Alsager is the Administrator of Sunshine Coast Health Center and oversees administration, operations and clinical programming.